Etech-360 Inc., doing business as 360S2G (“360S2G,” “we,” “us,” or “our”), respects the privacy of our customers, clients, employees, and other authorized users and recipients. This Privacy Policy explains how we collect, use, protect, and disclose information in connection with our services, including information used to provide account-related communications, SMS and text messaging, and utility billing services through the Utility Billing Portal.
We use information only for legitimate business, account, operational, service, security, support, and legal purposes. The mobile-information protections described in this Privacy Policy apply specifically to mobile phone numbers, SMS opt-in information, and messaging consent.
1. Information We Collect and Use
In connection with our services and SMS communications, 360S2G may collect and use information such as:- Name and contact information;
- Account and customer information;
- Mobile phone number;
- SMS opt-in and opt-out status;
- Messaging consent information and preferences;
- Utility billing, payment, consumption, and service-related information; and
- Information necessary to operate, secure, maintain, and support our services.
2. SMS and Text Messaging
360S2G may use SMS, email, and text messaging to provide account-related and service-related notifications to utility customers who have provided the required consent through the Utility Billing Portal. Depending on the customer’s account and service relationship, SMS messages may include:- Utility bill availability and billing notifications;
- Utility consumption or usage notifications;
- Payment confirmations and payment-related notifications;
- Payment reminders and due-date notifications;
- Account and service alerts;
- Service-related notifications; and
- Other transactional or account-related communications associated with the customer’s utility account or services.
3. Mobile Information and Messaging Consent
Mobile phone numbers, SMS opt-in information, and messaging consent collected for SMS communications are used only to provide the applicable account-related or service-related communications from 360S2G. 360S2G does not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers that process information on our behalf when reasonably necessary to operate and deliver our services, including communications and SMS messaging. Such service providers are authorized to use information only as necessary to provide services to 360S2G and are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.4. How We Use Information
We may use information to:- Provide, operate, maintain, and support our services;
- Manage customer accounts and service relationships;
- Provide utility billing and account-related services;
- Send authorized billing, consumption, payment, reminder, and account or service notifications;
- Send security, access, and other account-related notifications where applicable;
- Process and support customer requests and transactions;
- Communicate with customers, clients, employees, and other authorized users or recipients;
- Maintain the security, integrity, and functionality of our systems and services;
- Detect, prevent, and address fraud, misuse, unauthorized access, or other security concerns; and
- Comply with applicable legal, regulatory, contractual, and governmental requirements.
5. SMS Opt-Out and Help
Recipients may opt out of applicable SMS communications at any time through the Utility Billing Portal. Recipients will not receive further messages from that messaging program unless they subsequently provide consent to re-enroll, except for messages that may be permitted or required by applicable law. Recipients may also contact 360S2G through the support channels provided on our website.6. Information Sharing and Disclosure
360S2G does not sell personal information. We may disclose information when reasonably necessary to:- Provide, operate, maintain, or support our services;
- Process transactions or provide requested services;
- Work with service providers, vendors, technology providers, or other parties acting on our behalf;
- Maintain the security and integrity of our systems;
- Prevent fraud, abuse, or unauthorized activity;
- Comply with applicable laws, regulations, legal processes, or governmental requests; or
- Protect the rights, property, safety, and operations of 360S2G, our customers, users, or others.