Streamline Revenue Recovery, Reduce Risk, and Stay Compliant
360S2G’s Delinquency & Shutoff Management solution empowers utilities to automate the end-to-end process of managing overdue accounts from real-time detection to customer engagement and service disconnection while maintaining transparency, compliance, and efficiency. Built to integrate with your existing CIS, billing, and field systems, our platform minimizes revenue leakage and reduces manual overhead.
360S2G continuously monitors overdue accounts, segments them by risk, and sends automated notifications via SMS, email, or voice. It handles exceptions like grace periods and hardship cases, then automatically schedules shutoff orders if payments aren’t made. Upon payment, reconnection orders are triggered quickly, ensuring fast and compliant service restoration
Core Capabilities
Real-Time Account Monitoring
Automatically detect overdue accounts and segment by risk level, payment behavior, or service type.
Automated Notifications & Escalations
Send timely reminders, final notices, and disconnect alerts across SMS, email, and IVR.
Rule-Based Shutoff Scheduling
Set policy-driven timelines for shutoffs and reconnections, fully compliant with local regulations.
Field Service Automation
Automatically generate service orders and dispatch teams for disconnections and reconnections.
Audit Trails & Compliance Logs
Capture every interaction, action, and approval step for internal audits and legal defense.
360S2G offers a reliable and efficient solution designed to streamline the entire delinquency and shutoff process while keeping customers informed and satisfied. Key benefits include:
- Complete automated workflow from delinquency to reconnection
- Clear, empathetic customer communication
- Scalable, secure cloud-based system
- Integrates with billing, CRM, and service platforms
- Built by utility industry experts
Let 360S2G help you recover revenue efficiently while maintaining strong customer trust and satisfaction. Our solution balances effective delinquency management with clear, respectful communication to ensure your customers feel valued throughout the process.
