Customer Self Service Portal(CSS360)

Elevate Customer Engagement, Transform Your Business

Empowering Clients with 24/7 Access

Util360 Portal is a secure and user-friendly digital platform that gives clients easy access to everything in one place, from real-time updates and billing information to online payments, bill PDFs, past usage history, support tickets, feedback, and much more. Whether you’re tracking your account, reviewing your billing history, or submitting a support request, it’s all conveniently available through the Util360 Client Portal.

Elevate Customer Management

Discover the essential features that make 360S2G's CSS360 a game-changer in customer management, offering a seamless and insightful approach to engaging with your utility customers.

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360° Customer View

Gain a holistic view of each customer, consolidating interactions and data for personalized engagement.

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Predictive Analytics

Leverage predictive analytics to anticipate customer needs, providing proactive solutions and personalized experiences.

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Automated Communication

Enhance customer engagement with automated communication tools, ensuring timely and relevant interactions.

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Billing Transparency

Foster transparency with billing details readily accessible to customers, promoting trust and customer satisfaction

Benefits of Using the Portal

  • 24/7 self-service access from any device
  • Reduced email/phone support dependency
  •  Transparent and trackable communication
  •  Improved turnaround times on support and approvals
  •  Centralized access to all key client information
  •  Mobile app ensures flexibility and accessibility on the move

Enhanced Capabilities

Service Request Management

Efficiently handle and track customer service requests, ensuring prompt and effective issue resolution.

Feedback Collection

Gather customer feedback seamlessly, providing insights for continuous improvement and enhanced customer satisfaction.

Social Media Integration

Integrate with social media platforms for a holistic view of customer interactions and sentiments.

Customer Segmentation

Segment customers based on preferences and behaviors, allowing for targeted and personalized engagement.

Omni-Channel Support

Offer support across multiple channels, providing flexibility in communication preferences

Comprehensive Reporting

Generate comprehensive reports on customer interactions, allowing for data-driven decision-making and strategy formulation.

Client Portal On The Go –Mobile App

Take the power of the portal with you wherever you are.
Our Util360 Mobile App, available on Android & iOS, offers all the features of the desktop version with added convenience:

  • Quick login with fingerprint or face ID.
  • Instant notifications for new documents or tickets.
  • Easy access to invoices, support, and updates.
  • Optimized UI for mobile experience.