360S2G’s intelligent notification engine allows you to create and deploy highly personalized alerts across your utility operation. From overdue payment warnings to real-time outage notices, messages are dynamically crafted based on user profiles, account history, and service zones. Whether it’s a residential customer or a field technician, each recipient sees only what’s relevant nothing more, nothing less.
360S2G empowers utilities to define alert templates for various operational scenarios. Trigger automated messages during billing cycles, infrastructure maintenance, service disruptions, or regulatory notices. These templates ensure consistency, clarity, and speed in communication while still offering custom variables like names, account balances, and outage details.
Custom Notifications with 360S2G
Stay connected, informed, and proactive at every level of your utility operation.
Personalized Alerts
Tailor messages based on customer type, account status, and service location.
Scenario-Driven Templates
Use predefined formats for billing, shutoffs, emergencies, and maintenance updates.
Real-Time Triggers
Automatically dispatch alerts when thresholds are breached or events occur.
Multi-Channel Delivery
Send via SMS, email, push notifications, or in-app banners based on user preferences.
Role-Based Routing
Ensure staff and customers receive only relevant, permission-based messages.
Delivery Assurance & Logs
Track every message with retry logic and complete delivery history.
Real-Time Alerts Based on Live Monitoring
360S2G helps you stay ahead by watching your utility systems in real time. If something unusual happens like a gas leak, water pressure drop, or customer using too much it automatically sends an alert to the right person. These alerts are based on smart rules and go out through email, text message, or app notifications.
