Job Description
System Support Engineer shall provide support in installing and maintaining computer hardware and software systems companywide and has the following responsibilities and authorities, which includes;
Responsibilities
- Experienced in installing, troubleshooting and upgrading hardware components and software applications to meet organizational needs.
- Troubleshoot and resolve technical issues reported by end-users, providing timely and effective support
- Monitor system performance and proactively identify and resolve issues to ensure optimal performance and uptime.
- Monitor and maintain inventory of IT equipment and devices on daily basis.
- Manage tickets and tasks assigned by the help desk within given timeframes
- Must have knowledge of Networking concepts and TCP/IP (DHCP, DNS, and routing etc.)
Skills Required
- Good knowledge of computer hardware and software
- Logical and methodical approach
- Technical ability and analytical skill
