CIS360 is a next-generation customer information system designed to streamline utility operations with automation, real-time data, and seamless customer interactions. It simplifies billing, service requests, and account management, enhancing both efficiency and user experience.
With advanced analytics and integration capabilities, CIS360 empowers utilities to optimize workflows, reduce operational costs, and improve customer satisfaction. Its flexible and scalable architecture ensures adaptability to evolving industry needs, making it the ideal solution for modern utilities.
Explore the capabilities of our CIS solution and unlock new possibilities for utility management excellence.
- Comprehensive Customer Database
- Billing and Invoicing
- Meter Data Management
- Self-Service Portals
- Service Order Management
Process Flow of 360S2G's Customer Information System (CIS)
Customer Registration
Collect customer information including name, address, contact details, and account preferences
Consumption Monitoring
Capture and store meter readings to track utility consumption over time.
Billing and Invoicing
Generate accurate bills and invoices based on meter readings, tariff rates, and billing cycles.
Payment Processing
Receive and process customer payments through multiple payment channels including online portals, bank transfers, and in-person payments.
Customer Communication
Communicate with customers regarding billing updates, service disruptions, maintenance schedules, and other relevant information.
Analytics and Reporting
Generate reports and dashboards to analyze customer data, track key performance indicators, and identify areas for improvement.
CIS360 Mobile Apps bring the power of utility management to your fingertips, enabling real-time access to billing, service requests, and customer support. Designed for both utilities and consumers, the app enhances engagement with instant notifications, usage tracking, and seamless self-service options.
- User-friendly interface
- Secure connectivity
- Real-time notifications
- Seamless self-service
- Usage tracking
- Improved efficiency
- Faster issue resolution
