A revolutionary solution designed to redefine how utilities engage with their customers. From personalized interactions to comprehensive insights, CSS360 transforms your customer relationships and drives operational efficiency.
360S2G’s Customer Self Service Portal (CSS360) isn’t just a solution; it’s a strategic tool that reshapes how utilities connect with their customers. From 360° customer views to predictive analytics and omni-channel support, CSS360 empowers utilities to exceed customer expectations and drive operational efficiency.
Enhanced Capabilities
Service Request Management
Efficiently handle and track customer service requests, ensuring prompt and effective issue resolution.
Feedback Collection
Gather customer feedback seamlessly, providing insights for continuous improvement and enhanced customer satisfaction.
Social Media Integration
Integrate with social media platforms for a holistic view of customer interactions and sentiments.
Customer Segmentation
Segment customers based on preferences and behaviors, allowing for targeted and personalized engagement.
Omni-Channel Support
Offer support across multiple channels, providing flexibility in communication preferences
Comprehensive Reporting
Generate comprehensive reports on customer interactions, allowing for data-driven decision-making and strategy formulation.
Ready to revolutionize your customer relationships? Explore 360S2G’s CSS360 solution and experience a new era of personalized interactions, predictive analytics, and unparalleled customer management.
